Terms & Conditions


PLEASE READ THE GIVEN TERMS OF USE CAREFULLY BEFORE USING NorwichTransfer

YOUR USE OF THE WEB SITE CONFIRMS THAT YOU UNCONDITIONALLY ACCEPT THE

GIVEN TERMS OF USE.

PLEASE DO NOT USE THE SITE IF YOU HAVEN'T ACCEPTED THESE TERMS OF USE.

Due to the fact that we are a small family business and in order to keep our prices low we politely ask our customers to :

  1. use the phone number provided only in case of emergency or to let the driver know you landed and you are ready for pickup.
  2. do not attempt to make bookings totalising under 40 miles, because we can not fulfill them. Sorry for the inconvenience!
  1. All prices are quoted exclusive of 15 minutes grace period. Should your driver be required to wait beyond 15 minutes then waiting time charges apply from the original pick up time.
  2. By supplying your contact detail you permit NorwichTransfer to contact you via email or SMS and we promise never to supply your personal detail to third party.
  3. Our vehicles are fully insured for passengers and third party claims. However, customers properties are carried entirely at their own risk and we will not be responsible / liable for any loss/damage to such properties.
  4. Customer will be responsible for any damage they may cause to our vehicle on hire to them and will charged accordingly for any repair or valeting required in order reinstating the car to its original state at the start of hire period.
  5. Any variation in the original booking including extra mileage/stops may attract an extra charge.
  6. Our drivers are experienced and professional and know their routes but will be obliged to take an alternative route that is suggested or preferred by our clients. (5 apply)
  7. Airport pickups:

    Driver will call to arrange meeting the customer usually at pickup zone.

Bookings and Cancellation Policy

For a booking to be completed full postal address including post code, telephone number (preferably mobile) full name and destination address and pick up time is required.

In view of cash payments, the Customer shall pay the journey charges to the driver upon arrival to the destination, or earlier if the driver shall, at his absolute discretion, decide.

For first time customers full card payment is required exept if the pickup point is in Norwich or surrounding area.

We advise our customers to book 12 hours prior to pickup time.

Cancellation can be made 8 hours prior to the start of the booking, in this case full refund will be given.

Cancellation not informed up to 8 hours prior to time of booking will incur 100% of the booking price.

Additional surcharge of 50% on the price listed on the site may be added on the following dates 24, 25, 26, 31 December as well as 1st of January.

No refund will be issued for following:

If the passenger books for wrong date/time/wrong pickup address and/or other misleading information.

If the passenger leaves the airport or any other agreed pick up address without informing us for any what so ever.

No reservation/cancellation is considered as accepted, until confirmed by email.